FeedbackCraft – Terms and Conditions of Use

Effective Date: April 17, 2025

Last Updated: May 20, 2025

Welcome

Welcome to FeedbackCraft, a platform developed by AI App Makers Ltd. FeedbackCraft leverages AI to transform customer reviews into actionable insights and automated marketing assets such as blogs, social media content, and ad campaigns. By using the platform, you (“User”, “you”, or “your”) agree to comply with these Terms and Conditions (“Terms”). If you do not agree with these Terms, you must not access or use the platform.

1. Definitions

“Platform”

Refers to FeedbackCraft, accessible at https://app.feedbackcraft.com.

“Company”, “we”, “us”, or “our”

Refers to AI App Makers Ltd, the legal entity operating FeedbackCraft.

“User”

Any individual or entity who accesses or uses the platform.

“Trial Period”

A one-time free access period of 14 days for eligible new users.

“Subscription Plan”

The tiered pricing options offered after the Trial Period, as detailed on our Pricing Page.

2. Eligibility

To use FeedbackCraft, you must be at least 18 years old and legally capable of entering into binding contracts.

3. Free Trial Terms

We offer a 14-day free trial for new users, which includes:

Standard Plan:

  • Unlimited Reputation Reports
  • Unlimited Marketing Brief
  • Up to 2,000 Reviews/Comments
  • Up to 5000 Campaign Assets Monthly
  • Chat Support

Pro Plan:

  • Unlimited Reputation Reports
  • Unlimited Marketing Brief
  • Up to 10,000 Reviews/Comments
  • Up to 25000 Campaign Assets Monthly
  • Premium Live Support

Enterprise Plan:

  • Everything in Pro
  • Unlimited Reviews/Comments
  • Unlimited Campaign Assets Monthly
  • Dedicated Account Manager
  • Shared Slack Channel
  • Private Deliverability Network

If not canceled before the trial ends, users will automatically be enrolled in the selected paid plan.

4. Subscriptions and Billing

  • Subscription access begins after the trial ends.
  • Plans are billed in advance, either monthly or annually.
  • Users must provide accurate and current billing information.
  • You authorize us to auto-charge the applicable fees.
  • Pricing may change, but users will receive advance notice.
  • Non-payment may lead to account suspension or cancellation.

5. Cancellation and Termination

  • You may cancel your subscription at any time via your dashboard.
  • Cancellation becomes effective at the end of the current billing cycle.
  • We reserve the right to suspend or terminate your account for breach of these Terms or unlawful use.

6. Acceptable Use

By using FeedbackCraft, you agree to:

  • Use the Platform in accordance with all applicable laws and regulations.
  • Refrain from copying, reverse engineering, or interfering with the platform.
  • Not use the platform to generate or distribute harmful or unlawful content.

We may take legal or technical action to prevent misuse or abuse.

7. Intellectual Property

All content, including software, algorithms, reports, and marketing assets generated through FeedbackCraft, are owned by AI App Makers Ltd. You may not duplicate, distribute, or exploit our platform or its content without express written consent.

8. Data Privacy

FeedbackCraft complies with the GDPR and applicable EU data protection laws. Our practices are outlined in our Privacy Policy. By using the platform, you consent to our collection, storage, and processing of data in accordance with that policy.

9. Service Availability

While we strive to provide consistent uptime, we do not guarantee uninterrupted access. Scheduled maintenance or unforeseen technical issues may result in temporary unavailability.

10. Limitation of Liability

  • The platform is provided “as is”, without warranties of any kind.
  • We are not liable for any indirect, incidental, or consequential damages.
  • Our total liability shall not exceed the amount paid by you in the last three (3) months.

11. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of London, United Kingdom.

12. Amendments to the Terms

We may update these Terms from time to time. The latest version will always be available on our website. Continued use of the platform after changes are posted signifies your acceptance of the revised Terms.

13. Contact Information

For any questions or concerns, please reach out to us:

Email: contact@feedbackcraft.com

Website: https://app.feedbackcraft.com

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