Privacy Policy

GDPR Compliant

Effective Date: April 17, 2025

Last Updated: May 20, 2025

Ai App Makers Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and handling personal data responsibly and transparently under the General Data Protection Regulation (EU) 2016/679 (“GDPR”). This Privacy Policy outlines how we collect, use, and safeguard your personal data when using FeedbackCraft, our AI-driven platform.

1. Who We Are

Ai App Makers Ltd is the data controller responsible for your data.

Contact:

Email: contact@feedbackcraft.com

Website: app.feedbackcraft.com

Registered Office: 5 Brayford Square, London, E1 0SG, United Kingdom

2. Data We Collect

a. Customer Feedback (Public Data):

  • Public reviews from sources like Google and Reddit
  • Public usernames or aliases
  • Star ratings and sentiment classifications

This data is pseudonymized and used for insight generation.

b. User-Provided Data:

  • Full name, job title, company
  • Work email address and phone number
  • Account login credentials (encrypted)
  • Payment and billing information

c. Technical/Usage Data:

  • IP address, browser type, device data
  • Date/time of visit, platform interactions

3. Legal Basis for Processing

We process data on the following legal grounds under GDPR:

  • Contractual necessity (Art. 6.1.b)
  • Legitimate interest (Art. 6.1.f)
  • Consent (Art. 6.1.a)
  • Legal obligation (Art. 6.1.c)

4. Use of Your Data

  • Operate and maintain the FeedbackCraft platform
  • Generate insights and campaign assets
  • Manage user accounts and process payments
  • Send relevant communications (with consent)
  • Ensure security and fraud detection

5. Sharing Your Data

We do not sell your personal data. Data may be shared with:

  • Trusted service providers (e.g., hosting, analytics, billing)
  • Legal or regulatory authorities as required
  • Partners (only with explicit consent)
  • Buyers in case of a business acquisition or transfer

All third parties follow GDPR-compliant agreements.

6. International Data Transfers

If your data is transferred outside the EEA, we apply:

  • Standard Contractual Clauses (SCCs)
  • Transfers to countries with EU adequacy decisions
  • Binding corporate rules (if applicable)

7. Data Retention

We retain your data only as needed:

  • To fulfill service contracts
  • To comply with legal obligations
  • To resolve disputes

Marketing-related data is pseudonymized or aggregated when feasible.

8. Your GDPR Rights

You have the right to:

  • Access your personal data
  • Rectify or erase your information
  • Restrict or object to processing
  • Withdraw consent
  • Port your data
  • File a complaint with authorities like CNIL (France) or AEPD (Spain)

To exercise your rights, email: contact@feedbackcraft.com

9. Cookies & Tracking

We use cookies to enhance user experience and collect analytics. Consent is requested where required. You may manage preferences in your browser.

See our Cookie Policy for full details.

10. Security

  • Industry-standard encryption in transit and at rest
  • Role-based access controls & multi-factor authentication
  • Undergoing SOC 2 certification

11. Changes to This Policy

We will notify users of material changes via email or platform notifications. The latest version will always be posted on our website.

12. Contact

Data Protection Officer

Ai App Makers Ltd / FeedbackCraft

Email: contact@feedbackcraft.com

Website: app.feedbackcraft.com

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